Shipping policy
Thank you for shopping with retrobarn.shop. We are committed to providing a reliable and convenient shopping experience for our customers worldwide.
Order Processing Time
All orders placed through retrobarn.shop are processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that orders are not processed or shipped on weekends or public holidays.
Free Standard Shipping
retrobarn.shop offers FREE Standard Shipping on all orders.
Customers will not be charged any shipping fees during checkout.
Delivery Time
All orders are shipped using our standard shipping service.
Estimated delivery time:
Standard Shipping: 15–20 business days
Delivery times are estimates only and may vary depending on your location, customs clearance procedures, weather conditions, carrier delays, or other circumstances outside of our control.
The delivery timeframe begins after your order has been shipped, not from the date your order was placed.
Tracking Information
Tracking information will be provided by email after your order has been dispatched.
Please ensure that all shipping information provided at checkout is accurate. retrobarn.shop is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Delayed or Missing Orders
While we work hard to ensure timely delivery, delays may occasionally occur due to shipping carriers, customs processing, or other factors beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact us at:
Email: info@retrobarn.shop
Our customer support team will review your order status and assist you as soon as possible.
Customs, Duties and Taxes
Customers are responsible for any customs duties, import taxes, or additional fees that may be charged by local authorities.
retrobarn.shop is not responsible for delays caused by customs inspections or import regulations.
Contact Information
If you have any questions regarding shipping, please contact:
retrobarn.shop
Email: info@retrobarn.shop
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Returns & Refunds Policy
Last Updated: August 23, 2026
At retrobarn.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
Return Period
Customers may request a return within 30 days after receiving their order.
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must include the original packaging, tags, and accessories.
- The item must not be damaged, worn, washed, or altered.
- Proof of purchase must be provided.
Items returned without prior approval may not be accepted.
How to Request a Return
To request a return, please contact our customer support team:
Email: info@retrobarn.shop
Please include your order number, the reason for the return request, and any relevant photos or information.
Our team will review your request and provide further instructions if your return is approved.
Change of Mind Returns
If you change your mind about your purchase, you may request a return within 30 days of receiving your order.
Customers are responsible for return shipping costs for change-of-mind returns.
Once the returned item has been received and inspected, an approved refund will be issued.
Original shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, faulty, or different from what you ordered, please contact us within 7 days after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Photos or videos showing the problem.
After reviewing your request, retrobarn.shop may provide a replacement, partial refund, or full refund depending on the situation.
For approved damaged, defective, or incorrect items, retrobarn.shop will cover reasonable return shipping costs where required.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding your refund status.
If your refund is approved:
- The refund will be processed to your original payment method.
- Refund processing usually takes 5–10 business days.
- Your bank or payment provider may require additional processing time before the funds appear in your account.
Order Cancellation
Orders can only be cancelled before they have been processed and shipped.
If you wish to cancel your order, please contact us immediately:
Email: info@retrobarn.shop
Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after delivery according to this policy.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, damaged, washed, or modified.
- Items without original packaging.
- Items returned after the 30-day return period.
- Items returned without contacting retrobarn.shop first.
Australian Consumer Law
retrobarn.shop complies with applicable Australian Consumer Law.
Nothing in this Returns & Refunds Policy excludes or limits any rights available to customers under Australian Consumer Law.
Customers may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, not of acceptable quality, does not match its description, or does not perform as expected.
Contact Us
For any questions regarding returns, refunds, or orders, please contact:
retrobarn.shop
Email: info@retrobarn.shop
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