At retrobarn.shop, customer satisfaction is our highest priority. We are committed to providing high-quality products and a reliable shopping experience for all customers. If you are not completely satisfied with your purchase, we are here to assist you with our return and refund process.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds when shopping with retrobarn.shop.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery if the product meets the return requirements outlined below.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The product must include all original packaging, accessories, labels, and documentation where applicable.

• The item must not show any signs of damage, alteration, washing, or misuse.

• Proof of purchase or order information must be provided.

Products returned without meeting these conditions may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, customization, or product-specific reasons, including but not limited to:

• Products that have been used, washed, or damaged after delivery.

• Customized or personalized products made specifically for the customer.

• Items without original packaging or missing essential parts.

• Clearance or final sale items where clearly stated at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending the product back.

3. Return Request Process

To request a return, customers must contact our customer support team before returning any item.

Please send your return request to:

Email: info@retrobarn.shop

Please include the following information:

• Order number

• Customer name

• Product name

• Reason for return

• Photos or videos showing the condition of the product if there is an issue

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving confirmation from our team. Unauthorized returns may not be processed.

4. Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, incorrect, or there is an error caused by retrobarn.shop.

If a return is approved due to a mistake on our part, we will provide appropriate assistance and evaluate the best solution.

For customer-requested returns, shipping fees paid for the original order are generally non-refundable unless required by applicable consumer protection laws.

We recommend using a tracked shipping service when returning items, as retrobarn.shop cannot be responsible for packages lost or damaged during return transportation.

5. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A detailed description of the issue

• Clear photos or videos of the product and packaging

After reviewing your request, we may offer one of the following solutions:

• Replacement of the product

• Partial refund

• Full refund

• Other appropriate resolution based on the situation

We are committed to resolving product issues fairly and efficiently.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If your refund is approved:

• The refund will be processed to the original payment method used during purchase.

• Refund processing times may vary depending on your payment provider or financial institution.

• Customers should allow additional processing time after the refund is issued for the funds to appear in their account.

Please note that original shipping fees may not be refundable unless the return is due to an error by retrobarn.shop or required by applicable Australian consumer protection laws.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period, please follow these steps:

1. Check your bank account or payment provider again.

2. Contact your credit card company or payment service provider.

3. Contact your bank regarding processing delays.

4. If you still have not received your refund, please contact us at:

Email: info@retrobarn.shop

Our team will assist you in checking the refund status.

8. Exchanges

At this time, retrobarn.shop does not guarantee direct exchanges for all products.

If you need a different size, color, or replacement item, please contact our customer service team. Depending on product availability and the reason for the request, we will provide the most suitable solution.

9. Cancellation Policy

Customers may request order cancellation shortly after placing an order.

If your order has not been processed or shipped, we will make reasonable efforts to cancel the order and issue a refund.

Once an order has entered processing, fulfillment, or shipping stages, cancellation may no longer be possible. In such cases, customers may follow the standard return process after receiving the order.

10. Australian Consumer Rights

Nothing in this Return and Refund Policy is intended to limit or exclude any rights available to customers under Australian Consumer Law.

Customers may have additional rights in relation to products that are faulty, unsafe, significantly different from descriptions, or otherwise fail to meet consumer guarantees under applicable laws.

retrobarn.shop is committed to respecting all applicable consumer protection requirements and providing fair solutions to customers.

11. Contact Information

If you have any questions regarding returns, refunds, or this policy, please contact us:

Website: retrobarn.shop

Email: info@retrobarn.shop

Our customer service team will respond as soon as possible and assist you with your request.

Thank you for shopping with retrobarn.shop. We appreciate your trust and are committed to providing a reliable and satisfying shopping experience.